REFUND & CANCELLATION POLICY

Refund & Cancellation Policy

Last updated: 22.09.2026

Thank you for choosing Arojena. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may contact us regarding cancellation, return or refund options, subject to the applicable conditions mentioned below.

CANCELLATIONS

Customers may request cancellation of an order as soon as possible after placing the order. Cancellation requests are subject to the current status of the order.

• If the order has not yet been processed or dispatched, we will make reasonable efforts to process the cancellation request.
• Once an order has been processed, packed or dispatched, cancellation may no longer be possible.
• If cancellation is accepted after payment has been made, the applicable refund will be processed according to our refund procedure.
• To request cancellation, customers should contact Arojena support with their order number and registered mobile number.

RETURNS

Eligible products may be returned subject to the applicable return conditions. Products requested for return should generally be unused and maintained in their original condition, packaging and accessories, where applicable.

• Return requests should be submitted within the applicable return period from the date of delivery.
• The product should be in an acceptable condition for return.
• Original packaging, labels, accessories and proof of purchase should be retained where applicable.
• Return requests may be reviewed before approval.
• Certain products may not be eligible for return because of their nature, hygiene requirements, perishability or other applicable restrictions.

RETURN PROCESS

To request a return, please contact Arojena customer support with your order number, registered mobile number and details of the product you wish to return.

Where a return is approved, our support team will provide the applicable instructions for returning the product.

• Please keep the product safely packed until the return process is completed.
• The returned product may be inspected to confirm its condition and eligibility.
• Return acceptance is subject to the applicable product and return conditions.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective or different from the product you ordered, please contact Arojena support as soon as possible after delivery.

• Please provide your order number and registered mobile number.
• Photographs or other details of the product may be requested to help us review the issue.
• After verification, Arojena may provide an appropriate resolution such as replacement, return or refund, subject to the applicable conditions.

REFUNDS

Once an approved return or cancellation has been received and reviewed, the applicable refund will be processed according to the refund terms and original payment method.

• Refund processing may take reasonable time after approval.
• The actual time taken for the amount to reflect in your account may depend on the payment provider or bank.
• Refunds will generally be made using the original payment method, where technically possible.
• Customers will be informed when the refund process has been initiated or completed, where applicable.

NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return or refund due to their nature, hygiene requirements, perishability, customized characteristics or other applicable restrictions.

Product-specific return conditions, where applicable, should be checked before completing the purchase.

EXCEPTIONS

If a product is received in a damaged condition, has a manufacturing defect, or is different from the product ordered, please contact us with the relevant order details so that the issue can be reviewed.

Requests may be subject to verification and the final resolution will depend on the circumstances of the order, product and applicable policy.

RETURN SHIPPING CHARGES

Return shipping arrangements and charges may vary depending on the reason for the return and the applicable return conditions. Customers will be informed of any applicable return instructions or charges during the return process.

QUESTIONS

If you have any questions regarding our Refund & Cancellation Policy, please contact Arojena through our Contact Us page.

Arojena
Paramankuruchi Road,
Udangudi, Tuticorin – 628 203.

Email: support@arojena.in